BY e-MAIL
Please send support requests to
support@i612.net
 
  BY PHONE
Please call 01386 841631
 
  By Fax
We do not support Fax
 
  BY POST
For all postal enquiries, please use the following address

i612.net Ltd
Mulberry
Catbrook
Chipping Campden
Gloucestershire
GL55 6DJ

i612.Net Limited DOMAIN REGISTRATION  AND RENEWAL TERMS AND CONDITIONS

Customer Support

If you have a technical issue or experiencing difficulties, please contact us on our office number 01386 841631.  Our office hours are; Mon-Fri 09:00 to 17:00  You may, alternatively send your request via email to support@i612.net.  We will respond to any email within 1 business day and aim to resolve any issues within 5 business days.

Abuse Complaints

If you wish to raise a complaint about abuse you have received (phishing scams, spam emails etc), please contact us at abuse@i612.net with as much detail about the abuse. We will investigate your complaint immediately.

Complaints and escalation process

At i612.net Ltd we like to think we get it right all the time, every time but the truth of it is everyone gets it wrong from time to time. We can only improve on our services with valid feedback from you, our customers.  If you wish to make a complaint about a service you have received, please send an email to us at  complaints@i612.net including as much detail from the issue you have. We will acknowledge your complaint within 1 business day and aim to resolve any issues within 5 business days.

If you’re not happy with the initial outcome of your complaint, than please feel free to escalate your issue to Nominet (the .uk registry) here: http://www.nominet.org.uk/disputes/complaining-about-registrar/complaints-procedure

Registration, Renewal and Transfer Charges

Each domain we register or have transferred in is charged at £15+VAT per year, and a renewal fee will become due on the anniversary of the registration.  Domain names being transferred to another registrar will be subject to a fee of £50+VAT

Registration Terms and Conditions

For i612.net to register a domain on your behalf, you must confirm that you have read and will comply with Nominets domain name registration T&C’s, a copy can be found here http://www.nominet.org.uk/uk-domain-names/registering-uk-domain/legal-details/terms-and-conditions-domain-name-registration

Domain Renewal and Expiry

All domains are renewed on an annual basis, we will send out only one reminder email 30 days before expiry. We will send the emails to the email address on the account.  If you have changed you email address, it is your responsibility to notify us.  I612.net Limited take no responsibility if your domain renewal fails due to your contact details being incorrect or you fail to advise us that you wish the domain renewed. If you do not wish to renew a domain please make sure you contact us a minimum of 14 days before your domain expires by emailing us at hostmaster@i612.net  If you do not renew your domain before its expiry date it will have all services we provide suspended and you will have up to 30 days (protected period) after to renew the domain name at the original renewal fee.  After 30 days your domain will be suspended and will go into a 60 day grace period which you can still renew your domain name but with an additional redemption fee of £80 + VAT. This must be requested by email before the 80th day after your domain has expired, after 90 days your domain will be cancelled and deleted from the register and made available for resale through a third party registrar.  I612.net will not guarantee the renewal of a domain name.

Privacy Statement

This notice explains how we use your personal data, describes the categories of personal data we process and for what purposes. It applies when you use any of our services. We are committed to collecting and using personal data fairly and in accordance with the requirements of the General Data Protection Regulation (GDPR).

We are committed to ensuring that your information is kept safe, secure and used responsibly, and we have put in place appropriate technical and other security measures to protect it.

What kind of personal information we use

We use many different kinds of personal information depending on the services we deliver or offer to you or how we otherwise interact with you. For all products and services we need to use the following personal data: full name, address, email address, telephone number, contact details.

How we collect your personal data

We collect personal data:

  • directly from you, when you first instruct us and provide us with your proof of identification, address and contact details;
  • from other organisations such as Insurance companies and fraud prevention agencies;
  • from organisations to which you have given your consent to share your personal data with us for specific purposes, such as data transfer, backup or system migrations;

How we use your personal data

Data protection law says that we can only use personal data if we have a proper reason to do so. For example, these reasons include fulfilling a contract we have with you, when we have a legal duty, when it is in our legitimate interest or when you consent to its use. When data protection law allows us to process your personal data for our own legitimate interests, it is only allowed provided those interests do not override your own interests and/ or your fundamental rights and freedoms.

An example of us using your personal data when we have a legal duty, is where we must do so in order to comply with anti-money laundering obligations.

Our purposes for processing your personal data

We will only ask you for your personal data where it is necessary to fulfil the following purposes. Where providing us with your personal data is optional, we will inform you of this. Our purposes are grouped under our legal bases for processing.

Fulfilling our legal obligations

  • Checking your identity;
  • Maintaining records of our business, as required by law - for instance, keeping records of our accounts;
  • Complying with laws which require us to provide information, directly or indirectly to any national authority, for the purpose of calculating and collection of tax;
  • To otherwise meet our obligations under all laws and regulations based on law which apply to our business activities;
  • Responding to enquiries and requests for information by any of our Regulators;
  • Creating and submitting reports required by any of our Regulators;
  • Identifying and managing risks to our organisation; and
  • Where we have a duty to protect vulnerable customers.
  • To share information with third parties for the purpose of preventing fraud and financial crime (see section headed, ‘Fraud Prevention Agencies‘ below).
Please see the section headed ‘Your Privacy Rights‘ for information on your right to object to processing of your personal data based on our legitimate interests.

Retaining your personal data

We will retain your personal data for as long as we are obliged, under relevant legislation and regulation, or where no such rules apply, for no longer than it is necessary for our lawful purposes. This will usually be no more than six years from the point at which the obligation to retain a record containing your personal data begins. The retention period of your personal data may need to be extended where we require this to bring or defend legal claims. We may also retain data for longer periods for statistical purposes, and if so we will anonymise or pseudonymise this.

Your Privacy Rights

You have the right to object to how we process your personal data. You also have the right to see what personal data we hold about you. You can ask us to correct inaccuracies, delete or restrict personal data or ask for some of your personal data to be provided to someone else. These rights are explained in more detail below.

Requests to exercise your rights to your personal data can be made TO OUR Data Protection Officer by:
  • By post: to "Data Protection Officer, i612.net Limited, Mulberry, Chipping Campden, Gloucestershire. GL55 6DJ"
  • By telephone: on 01386 841 631
Your data protection rights are subject to certain restrictions and conditions. We will assess your request and where we decide not to act upon this, we will notify you of our reasons for this. We will not make a charge for handing your rights request, unless we consider this to be manifestly unfounded or excessive (particularly if this is repetitive).

You have the right to complain to us and to the data protection regulator, the Information Commissioner‘s Office, whose address is: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Telephone: 0303 123 1113. You can find out how to report a concern on their website at: https://ico.org.uk/reportaconcern

Your rights are:

To be informed: You have the right to be provided with clear, transparent and easily understandable information about how we use your personal data and your rights. We fulfil this right by giving you this notice.

Access to your personal data: You can request access to a copy of your personal data that we process as a data controller, together with details of why we use it, who we share it with, how long we keep it for and whether it has been used for any automated decision making.

Right to withdraw consent: If you have given us your consent, you can withdraw that consent at any time. Please contact us if you want to do so. If you withdraw your consent, we may not be able to provide certain services to you. If this is the case, we will tell you.

Right to object: You may object to our processing of your personal data by us, where this processing is based on our legitimate interests or in the public interest. We will assess whether our interest in continuing to process your personal data overrides your rights and freedoms. If not, we will stop processing your personal data. Either way, we will inform you of the outcome.

Rectification: You can ask us to change or complete any inaccurate or incomplete personal data held about you.

Erasure: This is also known as "the right to be forgotten" and this means that you can ask us to delete your personal data where it is no longer necessary for us to use it, you have withdrawn consent (where applicable), or where we have no lawful basis for keeping it or otherwise using it. There are limited exceptions, for example where we need to use the information to bring or defend a legal claim.

Portability: You can ask us to provide you or a third party with some of the personal data that we hold about you in a structured, commonly used, electronic form, so it can be easily transferred. This is limited to personal data you have provided with your consent or in relation to the products you have with us, and which we process by automated means, such as your account transaction data.

Restriction: You can ask us to restrict the personal data we use about you where:
  • it is inaccurate;
  • you have asked for it to be erased;
  • you have objected to our use of it; or
  • where you need this for the bringing or defending of legal claims.


When you have asked us to restrict the use of your personal data we may still store your information but will not use it further without your consent, unless we need to process it:
  • to bring or defend legal claims;
  • to protect the rights and freedoms of other individuals; or
  • for other important public interest reasons.


Keeping up to date

We keep our Privacy Notice under regular review. This notice was last updated in May 2018.