BY e-MAIL
Please send support requests to
support@i612.net
 
  BY PHONE
Please call 01386 841631
 
  By Fax
We do not support Fax
 
  BY POST
For all postal enquiries, please use the following address

i612.net Ltd
Mulberry
Catbrook
Chipping Campden
Gloucestershire
GL55 6DJ

i612.Net Limited DOMAIN REGISTRATION  AND RENEWAL TERMS AND CONDITIONS

Customer Support

If you have a technical issue or experiencing difficulties, please contact us on our office number 01386 841631.  Our office hours are; Mon-Fri 09:00 to 17:00  You may, alternatively send your request via email to support@i612.net.  We will respond to any email within 1 business day and aim to resolve any issues within 5 business days.

Abuse Complaints

If you wish to raise a complaint about abuse you have received (phishing scams, spam emails etc), please contact us at abuse@i612.net with as much detail about the abuse. We will investigate your complaint immediately.

Complaints and escalation process

At i612.net Ltd we like to think we get it right all the time, every time but the truth of it is everyone gets it wrong from time to time. We can only improve on our services with valid feedback from you, our customers.  If you wish to make a complaint about a service you have received, please send an email to us at  complaints@i612.net including as much detail from the issue you have. We will acknowledge your complaint within 1 business day and aim to resolve any issues within 5 business days.

If youíre not happy with the initial outcome of your complaint, than please feel free to escalate your issue to Nominet (the .uk registry) here: http://www.nominet.org.uk/disputes/complaining-about-registrar/complaints-procedure

Registration, Renewal and Transfer Charges

Each domain we register or have transferred in is charged at £15+VAT per year, and a renewal fee will become due on the anniversary of the registration.  Domain names being transferred to another registrar will be subject to a fee of £50+VAT

Registration Terms and Conditions

For i612.net to register a domain on your behalf, you must confirm that you have read and will comply with Nominets domain name registration T&Cís, a copy can be found here http://www.nominet.org.uk/uk-domain-names/registering-uk-domain/legal-details/terms-and-conditions-domain-name-registration

Domain Renewal and Expiry

All domains are renewed on an annual basis, we will send out only one reminder email 30 days before expiry. We will send the emails to the email address on the account.  If you have changed you email address, it is your responsibility to notify us.  I612.net Limited take no responsibility if your domain renewal fails due to your contact details being incorrect or you fail to advise us that you wish the domain renewed. If you do not wish to renew a domain please make sure you contact us a minimum of 14 days before your domain expires by emailing us at hostmaster@i612.net  If you do not renew your domain before its expiry date it will have all services we provide suspended and you will have up to 30 days (protected period) after to renew the domain name at the original renewal fee.  After 30 days your domain will be suspended and will go into a 60 day grace period which you can still renew your domain name but with an additional redemption fee of £80 + VAT. This must be requested by email before the 80th day after your domain has expired, after 90 days your domain will be cancelled and deleted from the register and made available for resale through a third party registrar.  I612.net will not guarantee the renewal of a domain name.

 
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